FAQ

You can book your appointment via the form on our Online Services page or by calling +90 539 105 08 80 . Stating the test type and your preferred date and time range in the online form helps us schedule the most suitable appointment quickly. Your appointment confirmation is sent to you by SMS or email.

Bringing your ID and, if applicable, your physician's referral is sufficient; for some special tests (e.g. genetic tests, PGT) you may be asked to sign a consent form. If the test is covered by insurance, bringing your insurance card speeds things up. If in doubt, ask us before your appointment which documents are required.

Some tests can be affected by medication. We recommend telling our laboratory team about any regular medication when you book, and asking your physician whether it needs to be paused. Blood thinners, hormone-containing drugs and high-dose vitamin or mineral supplements in particular can affect some results and must be reported before sample collection.

You can confirm our current opening hours on our Contact page or by phone. Our hours may change during busy periods and public holidays, so we recommend confirming the current hours before your appointment, especially if you are traveling from afar.

Your samples are collected under appropriate hygiene conditions by our trained healthcare staff and routed for processing under the transport and storage conditions suited to the test type. Your identity is verified before blood collection and the sample is barcoded and matched to you, ensuring sample traceability and result accuracy throughout the process.

In such cases we contact you to arrange an appointment for a new sample; our team explains the process in detail. Technical reasons such as an insufficient or hemolyzed sample have nothing to do with the clinical meaning of the result; the repeat sample is collected at no additional charge.

Home sample collection is offered for eligible tests; you can find out which tests are included on our Online Services page or by phone. The service is especially popular with patients with limited mobility, busy professionals and large family screenings; at the appointment time our trained staff come to your address and collect the sample under safe conditions.

Some genetic tests (e.g. carrier screening or comparative analyses) may require samples from family members to be evaluated together. You will be informed of this at the appointment stage, depending on the test type. Collecting family members' samples on the same day or within a short period is important for an accurate and consistent comparative analysis.

Samples are delivered to our laboratory under cold chain procedures that meet the temperature and time requirements of each test type. Because sample integrity directly affects analysis quality, especially in genetic and molecular tests, transport is carried out by a certified courier service with continuous temperature monitoring.

Your results are accessible only to you or to persons you have legally authorized; logging in to the E-Results system requires identity verification. Results of minors can be accessed only from accounts matching the parent or guardian details; sharing with third parties is possible only with your written consent.

Yes, you can view and download your report again at any time through the E-Results system; if you have any problems, please contact us. Past results are kept in the system for a certain period; if you have difficulty accessing an archived record, simply contact our laboratory team with your protocol number.

This is usually due to a technical reason and should not be confused with the clinical meaning of the result. In such cases we contact you to arrange a new sample or additional analysis. "Insufficient sample" means the quantity or quality of the sample was not suitable for analysis, while "inconclusive" means an interim result that requires further confirmation; in both cases a repeat sample is collected free of charge.

You can share the report you download from the E-Results system with your doctor, or request a printed copy from our laboratory. To correctly assess the medical meaning of the result, we recommend reviewing the report with your physician and, if needed, seeking support from our genetic counselors.

Yes, our genetic counselors work with you to choose the right test beforehand and to understand the results afterwards. During counseling, your family history, clinical findings and any previous test results are evaluated together; this ensures the most suitable test panel is selected and the results are interpreted correctly in context. Please contact us for an appointment.

Genetic testing may be considered if there is a hereditary disease in the family history, recurrent miscarriage, advanced maternal age, consanguineous marriage or a clinical finding referred by your physician. Proactive screening tests may also be relevant for pregnancy planning, reproductive health problems or families with a history of cancer. For a definitive decision, we recommend consulting your physician or our genetic counselors.

For some carrier screening tests, partners are advised to be tested together or sequentially; this depends on the chosen panel and is clarified during counseling. In the sequential approach one partner is screened first and, if the result is positive, the other partner is tested as well; this helps determine the strategy that suits you best in terms of both cost and process.

Yes, some screening tests (e.g. NIPT during pregnancy) may be recommended as part of routine follow-up even without a family history. Since many hereditary diseases can appear without a previously known family history, tests done for general population screening are also valuable. You can consult your physician or our genetic counselors to determine the right test for you.

Screening tests carry a small possibility of false positive or false negative results; for this reason, high-risk results are usually confirmed with a diagnostic test. The likelihood of an incorrect result relates to sample quality, the sensitivity of the test method and the biological characteristics of the condition studied. Our laboratory aims to minimize this risk by running its analyses in line with international quality standards.

Your data are not shared with third parties without your explicit consent or a legal obligation. Your genetic and health data are treated as special categories of personal data; they are processed only to carry out the testing process and to meet legal retention obligations. Details can be found on our KVKK Privacy Notice page.

Yes, within your rights under KVKK you can submit requests for the deletion, correction or restriction of processing of your data. Your request is evaluated as soon as possible in line with legal retention periods and legislation, and the outcome is communicated to you in writing.

You can find the full list of your rights, such as access, correction, deletion and objection to processing, on our KVKK Privacy Notice page. To exercise these rights, submit a request verifying your identity through our Contact page or in writing.

Fees vary by the scope of the test, the method used (e.g. NGS, karyotype) and the analysis time. Different test levels, from a single gene test to a broad panel or whole exome/genome sequencing, fall into different price ranges. For current pricing please contact us.

Some tests may be covered by private health insurance; as coverage and conditions vary by insurer, we recommend confirming with your insurance company or our helpline before your appointment. Bringing the documents required for insured tests (referral, policy details) to your appointment speeds up the process.

You can learn about our current payment options at reception or by phone. Cash and credit or debit card payments are generally accepted; invoicing options are also available for patients under corporate agreements.

If you have questions or objections about your result, please contact us; a repeat test or additional evaluation is arranged where necessary. In the dispute process the sample and analysis records are reviewed first, and if needed the analysis is repeated on the same or a new sample; the outcome is explained in detail to you and your physician.

You can send us your comments, suggestions and complaints through the channels on our Contact page or directly by calling +90 539 105 08 80 . Every piece of feedback is reviewed by our quality management team; where necessary, process improvements are implemented and we get back to you.